Dr. Alan Glaseroff, Co-Director of Stanford University’s High Value Healthcare Incubator: Solutions For the Shortage of Primary Care Physicians

“The job is broken. Primary care is about relationships and building trust with patients, and knowing who they are as people. You can’t do that in a fifteen minute visit,” says Dr. Alan Glaseroff, a longtime family physician and health care delivery innovator affiliated with Stanford University. Add to that the need to do hours of administrative work on weeknights and weekends, and Glaseroff can understand why it’s hard to get medical students to choose primary care as a specialty. As he tells Futuro Health CEO Van Ton-Quinlivan, the answer starts with changing the model of care to restore the appeal of primary care as a career. On this episode of WorkforceRx, Glaseroff shares several innovations he helped develop at Stanford that revolved around empowering medical assistants to do more. “Our medical assistants had their own panels of patients. They stayed in touch with the patients between visits and they helped motivate them in activities that would make them more healthy.” Other structural changes allowed physicians to only intervene with patients when most needed, and ensured that everyone’s work was done by 5pm. The result was improved patient satisfaction, job satisfaction and quality of care. Tune in to learn about other innovations in the delivery system and payment system that might help address the chronic shortage of primary care physicians that is hampering efforts to improve health and healthcare.