Dr. Imelda Dacones, President of Washington Optum Care: The 3 “Rs” of Improving the Patient and Provider Experience in Healthcare

Episode 38 May 04, 2022 00:36:56
Dr. Imelda Dacones, President of Washington Optum Care: The 3 “Rs” of Improving the Patient and Provider Experience in Healthcare
WorkforceRx
Dr. Imelda Dacones, President of Washington Optum Care: The 3 “Rs” of Improving the Patient and Provider Experience in Healthcare

May 04 2022 | 00:36:56

/

Show Notes

What do all of the changes in healthcare wrought by the pandemic mean for the future healthcare workforce? On today’s episode of WorkforceRx, Futuro Health CEO Van Ton-Quinlivan draws out thoughtful answers from someone with a broad and deep view of the healthcare system. Dr. Imelda Dacones has been confronted with all of these changes -- many of which were brewing before the pandemic -- over decades as a physician and senior leader at large healthcare organizations in Oregon and Washington. She’s also a nationally recognized leader in healthcare delivery innovation, addressing social determinants of health, and the health impacts of climate change, among other issues. Her prescription for change? Reimagine the healthcare team, reengineer the patient visit, and reinvigorate providers. “We need to reinvent care altogether for the patients we serve but also for ourselves as providers, because there just are not going to be enough nurses, doctors and medical assistants coming into the future.” Don’t miss this comprehensive look at the challenges and opportunities in healthcare from integrating with community organizations to leveraging home care to keeping up with shifting skillsets. Find out, too, about the Quadruple Aim and how the healthcare industry can work to reduce its waste footprint in light of climate change.

Other Episodes

Episode 82

April 24, 2024 00:23:54
Episode Cover

Wendi Safstrom, President of the SHRM Foundation: HR as a Driver of Social Change

Evolving employee expectations for working conditions and years of a tight labor market have created steady challenges for human resources professionals. For a look...

Listen

Episode 106

May 21, 2025 00:27:30
Episode Cover

Dr. Angela Jackson, Author of The Win-Win Workplace: How Thriving Employees Drive Bottom Line Success

While it’s customary for companies to claim that ‘people are our most important resource’, today’s WorkforceRx guest, Dr. Angela Jackson, knows that amounts to...

Listen

Episode 38

May 04, 2022
Episode Cover

Dr. Imelda Dacones, President of Washington Optum Care: The 3 “Rs” of Improving the Patient and Provider Experience in Healthcare

What do all of the changes in healthcare wrought by the pandemic mean for the future healthcare workforce? On today’s episode of WorkforceRx, Futuro...

Listen